Three agents. Four stages. One Monday.
Telematics — the live data today’s cars push home over cellular — and OEM + NHTSA recall feeds hit the front desk, parts orders land on the line that holds the appointment window, and the customer loop closes the day before the next interval opens. The shift your shop can’t afford to keep staffed, kept staffed for it.
/ Three agents · one Monday
From the 2 a.m. recall to the next interval, pre-registered.
Each agent owns a stage of the loop end-to-end — no handoff to a person who wasn’t hired for that work. Read it top to bottom and the four stages fall out in order.
- 01/ 03
Ingest + book
Front desk
Reads telematics — the live data today’s cars push home over cellular — and OEM + NHTSA recall feeds, plus every inbound call; answers in the first ring, quotes off your published price list, and routes recall-flagged VINs straight into a named bay in your existing dispatcher — your team stops running the after-hours relay.
Monday · in the shoplive ▸ sampledMon · 02:14 · inbound call — caller’s VIN is on the active recall list → routed straight into Bay 3 · window pre-held · tech paged.
- 02/ 03
Order parts
Parts line
Once the RO lands, the parts line parallel-quotes your top three preferred suppliers, picks on landed cost × delivery window against the appointment slot, watches the ETA, and escalates backorders before the window collapses — your parts desk stops babysitting three vendor portals.
Monday · in the shoplive ▸ sampledTue · 09:36 · RO #4421 water pump — ordered NAPA Oceanside $148.40 · ETA 10:55 against the 11:00 Tuesday slot · window held.
- 03/ 03
Review + next interval
Customer loop
After pickup, runs the two-touch survey, routes the happy path to Google, and pre-registers the next interval against driven miles instead of a calendar default — your service writer stops chasing reviews and re-keying mileage.
Monday · in the shoplive ▸ sampledMon · 14:22 · pickup · NPS 9 → review ask → next interval 9.8mo pre-registered on the customer record.
/ Get on shift
Picture your own Monday running through it yet?
Front desk wraps the call, parts line holds the appointment window, customer loop closes the interval — three agents covering ingest, book, parts, and review.