/ Answering calls, ordering parts, following up

Three helpers running the front desk, parts line, and customer loop — every call answered, every day.

BayHaul gives independent shops three helpers that pick up the phone, line up parts, and follow up with customers — so your service manager isn't doing all three at once.

Get a walkthrough →See how it runs on a Monday

Or just request an appointment →

/ Three agents, one Monday.

From the first call of the day to the customer’s next visit.

Each agent takes one stage of the day from start to finish — no handing off to someone who wasn’t hired for it. Read it top to bottom, and the day falls into order.

01/ 03
Pick up the phone
Front desk
Answers the phone on the first ring — in English, Spanish, or Vietnamese — and books the appointment into the system you already use.
- Pulls mileage and check-engine codes from cars you've serviced before, so it doesn't recommend work you've already done.
- Matches recalls to the right car, only when the owner is actually due.
- Quotes from your price list — no 'we'll call you back' runarounds.
- Books straight into the system your advisors already use (Mitchell, ShopWare, Tekion, Protractor).
work order · liveRO ▸ sampled
```
> inbound · 02:14 · "my check engine just came on"
> matched 2022 RAV4 · DTC P0420 → cat. efficiency
> quoted $612 · booked Thu 10:30 with Devon
```
02/ 03
Order parts
Parts line
Once the job is on the schedule, gets price and ETA from your top suppliers and picks the best fit. Holds the part against the appointment — not a day early, not a day late.
- Prices from your top suppliers and picks the cheapest one that arrives in time.
- Holds the part against the bay's appointment, watches the ETA, alerts a human if it slips.
- Sends ETA updates to your advisor, your tech, and the customer in plain words.
- Flags backorders before the window collapses — a 4 p.m. pickup doesn't quietly slip to tomorrow.
work order · liveRO ▸ sampled
```
> RO #4421 · water pump + coolant
> qty 1 NAPA Oceanside · $148.40 · eta 14:20 (held)
> status on window · tracking #NPS-7720
```
03/ 03
After pickup
Customer loop
After the customer picks up, sends a quick check-in. Routes happy customers to a Google review, catches the unhappy ones before they post, and books the next service based on how they actually drive.
- Sends a quick text check-in after pickup, routes the unhappy ones to the owner first.
- Routes happy customers to Google — verified, no review tricks.
- Books the next service based on how they actually drive, not a calendar default.
- What pickup-day feedback teaches feeds the next call — no spreadsheet re-keying.
work order · liveRO ▸ sampled
```
> RO #4421 closed · pickup Mon 14:22
> follow-up 1 SMS · rating 9 → review ask
> follow-up 2 SMS · next service in ~9.8 months
```

/ Get on shift

Put your bays on a 24-hour floor.

Two-week remote setup, fixed scope, priced per bay. We'll send a current rate sheet and a 20-minute walkthrough your service manager can sit in on — not a sales pitch.

Get a walkthrough →Or just request an appointment →

Three helpers running the front desk, parts line, and customer loop — every call answered, every day.

From the first call of the day to the customer’s next visit.

Front desk

Parts line

Customer loop

Twelve independent shops joining this quarter.

Put your bays on a 24-hour floor.